DSpace Community:https://repository.aapam.org:8443/handle/123456789/122026-04-17T07:56:56Z2026-04-17T07:56:56ZINFLUENCE OF SERVICE AVAILABILITY AND ACCESSIBILITY ON PUBLIC TRUST IN GHANA’S DISTRICT ASSEMBLIESS c o t t, G e o r g e K o j ohttps://repository.aapam.org:8443/handle/aapam/142025-06-03T12:55:31Z2025-04-28T00:00:00ZTitle: INFLUENCE OF SERVICE AVAILABILITY AND ACCESSIBILITY ON PUBLIC TRUST IN GHANA’S DISTRICT ASSEMBLIES
Authors: S c o t t, G e o r g e K o j o
Abstract: Availability and accessibility are important features of
public services because they influence how citizens
interact with and benefit from government actions. Availability refers to the presence and sufficiency of
services to meet public demands, whereas accessibility refers to how easily citizens can access an d use these
services. Understanding these concepts is critical for investigating how public services influence governance
outcomes. One such governance outcome has been identified as public trust. This study, therefore, explored
the influence of service av ailability and accessibility on public trust in Ghana’s district assemblies. The was
based on the social exchange theory and the agency theory. The study conducted fourteen interviews in the Ga
West Municipal Assembly and the Accra Metropolitan Assembly to gather qualitative data. The data was
analysed using deductive thematic summary analysis, reinforced with some direct quotations from the study
participants. The study found that there were low levels of trust among citizens towards the district
assemblies. The poor state of service indicators in terms of availability and accessibility was attributed to
erosion of public trust. The stud y concludes that if the services provided by district assemblies are available
and accessible, then the levels of public trust will increase. District assembly officials are encouraged to
create mechanisms for engaging the public on service availability an d accessibility and acting on feedback.
The district assemblies should also invest in expanding online services and consider introducing mobile
services to enhance the availability and accessibility of their services2025-04-28T00:00:00Z